Media Reload (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website, make a purchase, submit a form, or communicate with us.
1. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and mailing address
- Billing and shipping information
- Device and browser information, including IP address
- Information submitted through contact forms, job applications, or franchise inquiries
- SMS communication preferences and consent status
2. How We Use Your Information
Your information is used to:
- Process transactions and provide products or services
- Respond to inquiries and customer support requests
- Send transactional emails or SMS notifications
- Provide marketing communications (only with your consent)
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
3. Consent & Communications
By providing your personal information, you consent to its collection and use for the purpose it was provided.
If you opt in to receive marketing emails or SMS messages, you may withdraw your consent at any time:
- Email: by clicking “unsubscribe” in any email
- SMS: by replying STOP to any message
- Contacting us directly using the information below
Message and data rates may apply. Message frequency may vary.
4. SMS & Text Messaging
If you provide your phone number and opt in to SMS communications, we may send you transactional messages, appointment updates, service notifications, or promotional messages. Consent to receive SMS messages is not a condition of purchase.
5. Shopify & Payment Processing
Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products and services. Your data is stored through Shopify’s secure systems and databases.
Payment information is processed in compliance with PCI-DSS standards. Media Reload does not store your full credit card information.
6. Third-Party Services
We may share your information with trusted third-party service providers only as necessary to operate our business, including:
- Payment processors
- Email and SMS communication providers
- Analytics and hosting services
These providers are required to protect your information and use it only for the intended purpose.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and support site functionality. You may disable cookies through your browser settings, though some features may not function properly.
8. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we follow industry best practices to minimize risk.
9. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make a request, please contact us using the information below.
10. Age Requirement
Our website and services are intended for individuals who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.